Seven most common 311 questions

Here’s the scoop on towed cars, missed trash pickups, barking dogs, leaf and brush collection rules, bulky items pickups and 311 mobile van requests.

Q. Where can I go to look up my KCMO Municipal Court ticket/court information?
A. Visit kcmo.gov/court to search for information in several different ways:

• Name (last, first) and date of birth
• Ticket number
• Vehicle license number and state
• Operator/driver license and state
• Bond number
• Name (last, first) and docket date

Q. Where can I find information on a vehicle that was towed by the City?
A. Visit autoreturn.com.

Q. How long should I wait to report that my trash/recycling has not been picked up?
A. If you’re calling on the same day as your trash collection, you may report a missed pickup after 6 p.m. The City contractors have until that time to collect your trash/recycling on your trash day.

To find out more information regarding the City’s trash/recycling services, please visit kcmo.gov/publicworks/trash.

Q. What is the process to report a barking dog problem?
A. First, you must be a neighbor within 100 yards of the barking, and you should be able to report the location of the dog and the timeframe when the barking occurs. A signed complaint must made in person at the Animal Health and Public Safety Division’s administrative offices at 2534 Prospect Ave. between 8 a.m. and 4:30 p.m. (according to Ordinance 14-30 Excessive Animal Noise and 14-31(c) Public Nuisance). If you are concerned about reporting your complaint in person, please contact 311. Barking dog complaints cannot be anonymous because a court appearance may be necessary.

Here are the steps taken after a signed complaint is received:

• Animal control officers start their investigation by verifying that your address is within 100 yards of the barking dog address.
• The City will send a letter to the barking dog owner.
• If the problem persists more than seven days after the letter goes out, you’re instructed to contact the Animal Health office (816-513-9808 or 816-513-9811), submit any further documentation (if applicable) and initial your previous signed complaint so that it can be filed as a criminal charge. A court date will then be set.
• When the parties go to court, mediation will be offered.

Q. What are the rules for curbside leaf and brush collection?
A. Here are the rules:

• Sacks and bundles should be placed at the curb by 7 a.m. on the regularly-scheduled trash day.
• No more than 20 sacks and bundles per household.
• Sacks and bundles must not weigh more than 40 pounds each.
• Use only paper lawn debris sacks. No plastic bags.
• If you seal the sacks, use masking tape only; do not use plastic or duct tape.
• No grass clippings. No trash.
• All branches must be bundled. Branches must not be more than 3 inches in diameter.
• Bundles of branches must not be more than 2 feet in diameter and not more than 4 feet long.
• Use twine or jute rope to tie bundles. Do not use wire or plastic tape.
• If wet weather is forecast, cover sacks and bundles with clear plastic.

If sacks and bundles are not collected on the scheduled trash day, residents must contact 311 within 24 hours. Call 311 or 816-513-1313.

Leaf and brush collection schedules are posted at kcwaterservices.org/programs/leaf-brush.

Q. How do I request a 311 representative to come to my neighborhood community event?
A. You may request the 311 mobile van to come to your community event by calling 311 or by submitting a request form online at kcmo.gov/311/mobile-van-request.

Please note: The 311 van is intended to be a City services informational “booth” at community events and not for neighborhood meetings.

Q. When should I set out my bulky items for pickup?
A. Only put out bulky items after you have made an appointment and received a confirmation number and date. Learn how to set up an appointment and read the guidelines.