Just about everyone is doing business online these days. To embrace this trend, the City Planning and Development Department (CPD) changed its webpage (kcmo.gov/planning) to make its online tools easier for customers to access.
One of the main online services CPD provides is electronic plan submission. This new option was phased in and now all residential, commercial and land development projects can be submitted online.
Instead of long waits on the telephone, customers can submit a permit and inspection request by email.
“We revamped our online services, because we know that some customers don’t necessarily want to spend hours at City Hall submitting applications and getting permits,” said Petrina Parker, Public Information Officer for City Planning and Development. “Using our website makes the development process more efficient for customers and our staff.”
CPD’s Development Management Division recently created the Development Tracker, an online mapping program showing proposed and recently-approved requests for re-zoning, development plans, project plans, special-use permits, variances, and administrative approvals. Staff reports can be viewed and the assigned planner can be contacted with the click of a button.
“We’re putting our data on proposed developments online which provides easy access and reduces the demand on staff to respond to individual requests for information on proposed developments,” said Senior Planner, Joe Rexwinkle.
The department just released the City’s Market Value Analysis (MVA) on the webpage. The MVA uses local data sources to create a model to assess residential market value on a block by block basis. The MVA allows the City to target programs and interventions for maximum impact in neighborhoods.
CPD uses customer input to help fine tune our services and protocols. You can help by completing the Online Customer satisfaction survey. In the future, you can look forward to more applications that you can complete online.
CPD implemented recommendations from the Department Service Analysis to make the online services better for customers.