Kansas City, Missouri, residents can already brag about having some of the best tasting drinking water among all U.S. municipalities. Now we can brag about the outstanding work being performed at KC Water as a result of its commitment to use data to drive business decisions.
The Association of Metropolitan Water Agencies (AMWA) honored 20 public drinking water systems with its top utility management awards in ceremonies at its 2016 Executive Management Conference in Scottsdale, Ariz. KC Water received the Platinum Award for Utility Excellence.
“This is a further indication of how far KC Water has come over the last 5 years. I couldn’t be happier with the efforts that our employees and associates of KC Water are doing to move the utility. It’s seen in our resident satisfaction scores. It’s seen in our customer service rankings,” said City Manager Troy Schulte.
The Platinum Award recognizes outstanding achievement in implementing the nationally recognized Attributes of Effective Utility Management.
“Communities count on their drinking water systems for reliable and adequate supplies of clean, safe water, and those served by AMWA’s 2016 award winners can take pride in their outstanding accomplishments, said AMWA President Scott Potter, Director of Nashville Metro Water Services.”
Some of the KC Water achievements noted by the association include: new infrastructure rehabilitation based on increased customer satisfaction as measured by customer surveys; improved main replacement protocols based on business risk exposure; and significant automation of many business processes.