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City Services Updates

Residents urged to use city's digital resources

Post Date:03/19/2020 3:06 PM



Kansas City, Missouri City Hall will be closed from 6 a.m. to noon on Friday, March 20, for a major deep cleaning that will support efforts to protect residents and our employees from the coronovirus.

No one will be allowed inside the building during this electrostatic cleaning, which uses a sanitizing spray to kill germs on all surfaces. 

However, we are still very much open for business and we’re encouraging you to work with us to stay safe and help limit the potential spread of COVID-19 by using the online tools we already have in place. 

Mayor Quinton Lucas updated his State of Emergency proclamation on March 16, disallowing any gathering or events with more than 10 attendees. Mayor Lucas said he will re-evaluate this, and other restrictions, by April 1.

We have taken several steps to ease foot traffic at City Hall and at other city facilities without compromising timely delivery of city services. We also are posting regular updates on our website, where you can track cancellations and any breaking city-related news. 

Online City Resources:

City Council

Some members of the City Council may attend standing Council Committees, Business and Legislative sessions meetings via teleconference or video conference. The public can observe this meeting at the links below.

  • Livestream at
  • Livestream YouTube channel
  • Channel 2 on your cable system. The channel is available through Spectrum Cable (channel 2 or 98.2), AT&T U-verse (channel 99 then select Kansas City) and Google Fiber on Channel 142.
  • Find archived meetings at the City Clerk’s website

Municipal Court 

Municipal Court hearings scheduled for March 16 through April 10 for all defendants will be continued to a later date.

All non-employees are prohibited from going past security until further notice. Municipal Court staff are expected to report to work as scheduled to process court business.

  • The drop box in the Municipal Court lobby, just before security, will remain available for payments using a check or money order payable to “Municipal Court”. Please include your case number.  
  • Payments are encouraged to be made online with a debit or credit card; or by mail with a check to “Municipal Court” to P.O Box 219381, Kansas City, MO 64121-9381. Payment plan payments cannot be made online and should be sent in by mail
  • Bonds can be posted at any Kansas City, Missouri Police Patrol Division.
  • If you have a pending case, you must keep your address updated with the court by emailing or calling 816-513-2700.  

Pay muni court tickets and obtain case information.


If you have have upcoming court dates due to delinquent tax and water services, or other tax inquiries, the Law Department Collections Unit is encouraging you to practice social distancing and contact the Collections Unit via phone (at (816) 513-3105), or email to resolve your case.

The Unit is able to answer your questions remotely, provide you with payment plan documents via email or mail, and accept documentation that you deem necessary to resolve your case via email or mail as well.

Health Department

The Health department is making several changes, including:

  • Immunization Clinic:
    Those who need immunizations or TB skin testing now need to call ahead. We normally take walk-ins, but now require people to call 816-513-6108 for screening & instructions.
  • For the Sexual Health Clinic, people need to continue to call ahead for appointments at 816-513-6379.
  • Vital Records (birth and death certificates) is open during normal hours.
  • Please limit to one-to-two individuals per visit (do not bring extra visitors or family members if possible).

We are closing the Travel Immunization Clinic and the Immigration Clinic until further notice.

The KCMO Health Department does not test for COVID-19. If you have a cough and fever, call your health care provider before going in for a COVID-19 test.

KC Water

KC Water has temporarily halted water shut-offs due to non-payment to ensure all customers have  access to water in their homes.

Our water also meets all EPA treatment requirements that prevent waterborne pathogens such as viruses from contaminating drinking water. These treatment requirements include filtration and disinfectants such as chlorine that remove or kill pathogens before they reach the tap.

Pay your water bill online at KC Water

Parks & Recreation

KC Parks is implementing the following:

  • All KC Parks Community Centers, Museums and the like will be closed to the public through April 4. Parks will remain open 5 a.m.-Midnight.
  • Spring Break Camp will continue as scheduled this week.
  • Events of more than 10 attendees will not be permitted In our parks/facilities until after May 15, 2020.

Membership, program, room rental and activity fees will be refunded. Please contact Vickie Richard for details.


311 is still your best connection for City services and information. We are equipping our staff to receive calls remotely, but submitting requests at continues to function as normal and is a great option.

City Planning 

While City Hall is closed, inspection call takers will not be available. We intend to have field staff working on inspections. Also, there may be delays in processing permits, inspections etc. due to the closure.

Due to the COVID-19 virus outbreak, City Planning and Development offices are not open for public access on the 5th, 14th, 15th and 16th floors in City Hall until further notice.

Please use Compass KC to submit permits and plans and interact with multiple city departments. You also may call for service at 816-513-1500. 

Tax licenses and payments

The Revenue Division administers several taxes and licenses. 

All tax and licensing can be done online through QuickTax.  Learn more about Quick Tax.

Human Relations

Our Human Relations Department has implemented the following:

  • The SLBE and MWDBE monthly training workshops normally held on the 2nd Tuesday and 4th Thursday of the month are canceled until further notice.
  • The Human Rights Commission, Fairness in Construction Board (FICB) and Construction Workforce Board will meet by teleconference until further notice.
  • Businesses are strongly encouraged to submit new and renewal applications for MWDBE/SLBE/WSD-EPS Certifications online or via email.


Parking enforcement:
Police are temporarily ignoring timed zones (e.g. those marked "30-minute parking" or "2-hour parking") and parking meters. Parking Enforcement will primarily be focusing on safety-related violations, including blocked intersections, blocked fire hydrants, blocked driveways and handicapped parking. Although traffic is lighter, we will continue to enforce parking in marked rush hour traffic zones to keep traffic flowing from 7 to 9 a.m. and 4 to 6 p.m. to keep traffic flowing safely.

Parking Operations:
Additionally, please leave parking spaces near restaurants for short term parking for restaurant carry out or curb side pick-up. Use your hazard lights when carrying out food or during a curb side pick-up to indicate you are parking short term.

Media contact: Chris Hernandez, City Communications Director, 816-513-3474.

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