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Kansas City launches redesigned kcmo.gov

New website offers high accessibility & plain language

Post Date:07/09/2019 4:10 PM

FOR IMMEDIATE RELEASE: July 9, 2019

The City of Kansas City, Missouri, has launched a new kcmo.gov that promises users an enhanced digital experience that pairs the latest technology with practical applications that make it more accessible for people with disabilities.

The new site, which serves more than 1.3 million unique visitors annually, features re-designed web pages that were rewritten to make it easier to read and navigate. Several improvements also were made to optimize the site for mobile devices.

“It’s been about five years since we re-designed our website and we know that our residents expect our site to be both robust and modern,” City Manager Troy Schulte said. “We know this is true because we asked them for their input and that’s what they said.”

Before the design was developed, KCMO residents were surveyed to find out what they liked and didn’t like about the old site. Granicus govAccess, the company hired to build the website, also performed user testing and analytic research to help guide the nearly yearlong process.

Notable changes to kcmo.gov include:

  • Easier access to 311A prominent link to one of city’s most popular services, 311 is now ‘sticky,’ staying visible in the middle of the page as a user scrolls down the page.
  • Clear organization
  • Comprehensive calendar
  • Site map on almost every page
  • New menus

For more information, please contact Chris Hernandez, City Communications Director, at 816-513-1507.

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