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Resident and Business Satisfaction Survey Results

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The 2019-2020 Resident Satisfaction Survey is now available!

Kansas City, Missouri administers an anonymous citizen survey each fiscal year to a statistically significant random sample of its population to better understand citizens’ level of satisfaction or dissatisfaction with city services as well as their priorities for improvement. The surveys are collected via mail, phone, and online during four time periods throughout the year, and the full results for the prior fiscal year is released each summer. For more information regarding the resident survey, please contact: resident.survey@kcmo.org.

Kansas City, Missouri's resident survey results can also be viewed through the Resident Survey Insights Dashboard, which allows individual users to delve into different views of the survey (over time, across geographies, and across demographics). The dashboard is currently in the process of being updated to add FY 2019-20 results.

In the spring and summer of 2020, Kansas City, Missouri has been working with our resident survey contractor to do several ad-hoc surveys of residents about the COVID-19/Coronavirus pandemic. These questions highlight resident experiences, perceptions, and impacts from COVID-19, as well as opinions about local government leadership. The methodology for this survey is the same as the annual survey (statistically significant random sample).

Kansas City, Missouri also administers a survey to a random sample of businesses in the city on an annual basis in partnership with the Economic Development Corporation (EDC). This survey is used to monitor business climate and understand business perceptions of city services and the business environment in the city.

FY 2019-20 Resident Satisfaction Survey Results

2020 COVID-19 Resident Survey Results

FY 2019-20 Business Satisfaction Survey Results

FY 2018-19 Resident Satisfaction Survey Results

FY 2018-19 Business Satisfaction Survey Results

FY 2017-18 Resident Satisfaction Survey Results

FY 2017-18 Business Satisfaction Survey Results

FY 2016-17 Resident Satisfaction Survey Results

FY 2016-17 Business Survey Results

FY 2015-16 Resident Satisfaction Survey Results

FY 2015-16 Business Survey Results

FY 2014-15 Resident Satisfaction Survey Results

FY 2013-14 Resident Satisfaction Survey Results

FY 2012-13 Resident Satisfaction Survey Results

FY 2011-12 Resident Satisfaction Survey Results

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