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Changes in City Operations and Online Resources

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Some City facilities, including City Hall, are gradually reopening to the public. Most city services are available online or by phone. The following list shows major changes in city operations due to COVID-19. 

Health Department:

The KCMO Health Department does not test for COVID-19. If you have a cough and fever, call your health care provider before going in for a COVID-19 test.

The Health Department is making several changes to the way it provides services during the COVID-19 stay-at-home order.

During this time, the Health Department building is closed to walk-in services. Food handlers, food managers and pool operator classes are canceled.  Food handler cards are not being processed at this time.

To enter the building and receive services, individuals must first call the Health Department to schedule an appointment.

  • The Health Department is also limiting the appointment-only services it provides.
    Only vital immunizations will be available to those who call ahead to discuss their immunization schedule and the urgency to get their vaccination at 816-513-6108.
  • Birth and death certificates will still be available, but again, people are required to call ahead. They will need to answer staff questions to ensure the need is time-sensitive and that they have all required documents at 816-513-6309.
  • The Sexual Health Clinic will continue to provide its essential services, but only by appointment. Call ahead at 816-513-6379 to speak with a nurse.
  • For further information on the Tuberculosis Clinic, people should call 816-513-6110.
  • The Health Department has closed its Travel Immunization Clinic, Child Immunization Clinic and the Immigration Clinic until further notice.

Visitors and other family members should not accompany the person seeking services unless they are a partner also needing services.

When making an appointment, the Health Department asks for understanding as our health and nursing staff will need to determine if the need for services is urgent or if it can wait until the COVID-19 stay-at-home order is lifted.

Clients with an appointment will be greeted at the entrance by health department staff to verify appointments and check each person’s temperature with a forehead thermometer. Anyone with a temperature above 100.3 will not be allowed in the building.

City and Committee Council meetings:

Stay updated on public meetings by subscribing to City Clerk's Office notifications.

Residents are encouraged to watch the public meetings online and submit public comments by email.

Some members of the City Council may attend standing Council Committees, Business and Legislative sessions meetings via teleconference or videoconference.

Those who wish to comment on proposed ordinances can email written testimony to publictestimony@kcmo.org. Comments received during the ordinance discussion will be read aloud by the City Clerk during the public comment period. Comments received after the ordinance discussion will be added to the public record by the Clerk.

City Planning and Development:

City Planning and Development continues to have all staff working virtually with the exception of limited customer service support on the 5th and 15th floors. A very limited range of customer services will be handled by our on-site staff.  All other customer service needs will addressed by staff members teleconferencing with the customer who will be placed in our meeting room on the 5th Floor or the 15th Floor conference room. We still highly encourage our customers to work with us online as this is the most effective way for us to assist customers at this time.

The 14th and 16th floors of City Hall will remain closed to the public until further notice.

Please utilize CompassKC for planning and permitting services. If you need assistance, please contact us at 816-513-1500.

Our field workers, including Inspections and Investigations, are continuing business as usual, but practicing social distancing and enhanced cleaning/sanitation procedures.

We are taking these steps to protect the health and wellness of staff and customers and we appreciate your patience and understanding.

Human Resources:

In response to the coronavirus pandemic, the City’s Human Resources Department has made several changes in an effort to protect our citizens, employees and retirees.

  • The City currently has a hiring freeze in place due to budget concerns caused by the coronavirus’ economic impact. However, we are still hiring for a variety of jobs in various departments to ensure the continuity of basic services are maintained. Applicants are encouraged to view job openings and apply for positions online at kcmo.gov/jobs. The Talent Acquisition Division, which is temporarily housed on the 24th floor, will provide limited in person assistance to walk-in applicants. Please contact the Talent Acquisition Division at 513-1903 with any questions about the hiring process or if you require an accommodation.
  • The Retirement Division is closed to walk-in services and will be meeting with employees/retirees by appointment only. Please email KCMO Retirement or call 513-1928 to speak with a representative or schedule an appointment. Many retiree services and answers to frequently asked questions can be found online.
  • The Compensation/Records Division, which is temporarily housed on the 24th floor, will provide limited in person assistance to walk-in customers. However, most services provided by the division can be addressed via phone or email. Please email Compensation or call 513-1901 to speak with a Compensation/Records Specialist or schedule an appointment. Employment and income verifications are completed online through The Work Number.

KCFD:

KCFD fire stations remain closed for public tours.

To request a fire inspection, call the Office of the Fire Marshal at 513-4610. To request a free smoke detector (porch drop-off only), call (816) 513-4648. Read more information about free smoke detectors.

KCPD:

All community events scheduled at KCPD department facilities have been suspended until further notice. View the KCPD website and social media for further updates. If you have any questions, please reach out to your nearest patrol station.

Normal parking enforcement resumes May 15.

Law:

Process servers: Process servers are still encouraged to make arrangements for service of lawsuits upon the City by sending an e-mail to law@kcmo.org or calling 816-513-3142.

Collections Unit: (delinquent water bill and Tax): The Collections Unit of the City of Kansas City, Missouri's Law Department highly encourages the public to resolve their case via phone or email. While City Hall is technically open, the nature of our collections litigation involves confidential information. Due to our desire to keep your information safe in addition to your health, if we have to meet with you on site, we will only meet with you on an appointment basis. You can schedule an appointment by emailing lawcollections@kcmo.org or calling (816) 513-3105. We will be allowing one customer in our office at a time. In the event that more than one customer arrives to resolve their case at the same time, they will be asked to wait in the main lobby, using appropriately socially distanced spacing.

Municipal Prosecutor’s Office: All individuals entering the Municipal Courthouse must wear a mask or protective covering and engage in social distancing under Administrative Order of the Presiding Judge. The Prosecutor's Office is a restricted area and those wishing to conduct business in person need to make an appointment (contact 816-513-6751). Witnesses may contact our office at witness@kcmo.org and attorneys are encouraged to email plea.requests@kcmo.org. We encourage all witnesses, attorneys and others who have business in our office to handle business remotely where possible and to contact us (phone/email) if you have questions.

Legal Claims Unit: Because we have a reduced/remote operational staff, walk-ins cannot be accommodated at this time. However, the Claims Unit continues to offer a number of ways you can transact business with us in a remote way. You can contact the Claims Unit by telephone, e-mail or online and submit a claim any of the following ways:

To submit a claim against the City:

  1. Complete the Claim for Damages Form. You will be able to upload documents and photographs through the online link.
  2. If you want to submit a paper claim, the PDF claim form is available at the link above. Complete, print and mail a claim form with documents and photographs to:
    Office of the City Attorney
    Attn: Claims Unit
    23rd Floor City Hall
    414 E. 12th Street
    Kansas City, MO 64106
  3. Send an email attaching photographs and documents to claimsunit@kcmo.org
  4. Fax documents to 816-513-3175.
  5. Call 816-513-3126. To check status of an existing claim, please send an email to claimsunit@kcmo.org or call 816-513-3126. Please include your claim number.

Municipal Court:

Municipal Court has started holding a limited number of trials for people in custody and scheduled probation appointments. Only people identified ahead of time to attend will be allowed inside the courthouse, and they must check-in with security and wear a mask. Temperature screenings may be conducted.
 
Due to COVID-19 concerns, the Municipal Court remains closed past security for all other members of the public until further notice. 

The doors will remain open and the drop box just before security will be available for payments using a check or money order. By court order, anyone entering the courthouse beginning May 16, is required to wear a mask, or protective covering over the mouth and nose. Coverings that prevent the entire face from been seen are prohibited.

The Court encourages online and remote transactions that do not require coming to the courthouse. Payments are encouraged to be made at kcmo.gov/court or by mail at P.O. Box 219381.

The Court encourages individuals to resolve pending cases by virtual court appearance, a new, efficient, and convenient way to deliver court services while protecting public safety.

Bonds can be posted at any KCPD patrol station 

New court dates for continued cases will be mailed to defendants at the address on file. If you have a pending case, you must keep your address updated with the court. To update your address, email court@kcmo.org or call 816-513-2700.

All walk-in dockets are cancelled.

Probationers can contact their probation officers may contact their probation officer directly or email probation@kcmo.org or call 816-513-2700 for alternatives to in-person reporting.

Victims and City witnesses should contact the City Prosecutor’s Office for information at witness@kcmo.org or by phone at 816-513-6750.

Stay updated on Municipal Court at kcmo.gov/court.

Neighborhoods and Housing Services:

In the wake of the coronavirus pandemic, the City’s Neighborhoods and Housing Services Department is making several changes in an effort to protect citizens and employees.

Here are the modifications by division:

  • The three leaf and brush drop-off centers will reopen on Saturdays starting June 6.
  • Effective immediately, the Housing Division is closing its second floor offices at 4400 Blue Parkway to the public and suspending in-home inspections until further notice. A lock box is in place on the first floor of 4400 for customers to leave paperwork and invoices. Independent contractors, working for the housing division, can suspend their current operations if they feel at-risk without penalty.
  • The Neighborhood Preservation Division, also located on the second floor of 4400 Blue Parkway, is conducting field inspections only and suspending in-person and face-to-face contact with citizens until further notice. Contractors are encouraged to submit bids via email to deirdre.mcclain@kcmo.org. Questions concerning bids and/or contracts can be directed to Deirdre McClain at (816) 513-8431.
  • The Land Bank, located on the first floor of 4400 Blue Parkway, has suspended office visits and placed property showings and compliance inspections on hold until further notice. Those interested in Land Bank properties or with questions are urged to go to the Land Bank website and click on the ‘Contact Us’ tab or call Land Bank at (816) 513-9020.
  • Animal Health and Public Safety, 2534 Prospect Ave., will continue responding to citizen calls, but will practice social distancing onsite. The office, however, will be closed so those requesting access to public records are urged to use the online form at www.kcmo.gov .
  • Regulated Industries, located inside the Century Towers building at 635 Woodland, has changed its hours of operation to noon to 4:30 p.m. Phones will be answered from 8 a.m. to 5 p.m.
  • Tow Services and Solid Waste Services are continuing business as usual, but continuing to emphasize social distancing and enhanced cleaning/sanitation procedures. Neighborhood clean-ups have been temporarily suspended. 

Parking:

Normal parking enforcement resumed May 15.

Parks and Recreation:

A three-phase re-opening plan began the week of May 18. 

Due to ongoing health concerns,  KC Parks has decided it will not open any of the 14 Pools or 14 spray grounds this season. After much deliberation and consultation with the City’s Health Department, KC Parks feels this is the best decision for our community.  KC Parks has reopened dog parks, shelter reservations and tennis / pickleball courts  with distancing guidelines, and our 221 parks, miles of trails and golf courses remain open as well.

Public Works:

What is KCMO Public Works doing to ensure safe social distancing and a healthy work environment as KCMO slowly reopens?

All field maintenance staff will return to normal shifts starting Monday, May 18th practicing the following guidelines:

  • One person per vehicle for maintenance tasks
  • Daily cleaning routines of offices, equipment and vehicles
  • Use of masks, gloves and hand sanitizer is strongly recommended and required if employees are working in close proximity
  • Specific and spread out meeting locations to prevent large gatherings in tight spaces
  • We will continue to evaluate these efforts and consider whether additional efforts are needed such as staggering arrival times

Office staff at our various locations will return to City buildings over the course of the next several weeks and on various scheduled rotations to avoid congregating and promote social distancing. We will have masks and hand sanitizer available for staff at all Public Works facilities.

We are still allowing high-risk employees to telecommute on a case by case and job role basis.

The public and project partners are still encouraged to apply for permits remotely (online) through CompassKC and not in-person.

Additionally, all public meetings, in-person outreach and project events will be postponed for the foreseeable future because of social distancing recommendations. These efforts will be evaluated on a case by case basis as we slowly reopen and in coordination with the state of emergency declaration.

Tax licenses and payments:

To provide tax relief to those affected by the COVID-19 outbreak, the deadline for paying the KCMO earnings tax has been extended to July 15, 2020.

Tax clearances and business licensing can be done online through QuickTax.

The Business License Office at 1118 Oak Street, Kansas City, Missouri 64106 is closed until further notice due to the COVID situation.

KC Water:

KC Water has temporarily halted water shut-offs due to non-payment during this time to ensure all customers have access to water in their homes.

At KC Water, our highest priority is ensuring the health and safety of our
employees and our customers. As the number of COVID-19 cases continues to rise, we continue to implement changes in an effort to safeguard everyone’s health and well-being.

  • Our Customer Lobby at 4800 E. 63rd Street will reopen to the public by appointment only Monday, May 18th. To make an appointment please call 816-513-1313 and select option 1. Customers are encouraged to take advantage of multiple self-service options available online at www.kcwater.us. Customers can go online to pay their bill, enroll in auto pay, set up a payment arrangement and start or stop service. Payments can also be made over the phone by calling 311 (816-513-1313) and selecting option 1. A payment drop box is available near the entrance at 4800 E. 63rd Street.
  • Field crews will continue to make all water, sewer, and stormwater main repairs. Water may have to be shut off for a short time during these repairs, but they will work to minimize that time.
  • KC Water’s Household Hazardous Waste facility facility will reopen at 9:00 a.m., Friday, May 15th with restrictions in place to protect customers and employees. View restrictions.
  • KC Water will make changes to work schedules to help reduce the number of employees in the office and some employees will continue to work from home. Because of these changes customer response and resolution times may be affected. We also ask customers with non-emergency questions to delay calling.