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Changes in City Operations and Online Resources

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Health Department:

The KCMO Health Department does not test for COVID-19. If you have a cough and fever, call your health care provider before going in for a COVID-19 test.

The Health Department is making several changes to the way it provides services during the COVID-19 stay-at-home order that began March 24 and ends on April 24.

During this time, the Health Department building is closed to walk-in services. Food handlers, food managers and pool operator classes are canceled.  Food handler cards are not being processed at this time.

To enter the building and receive services, individuals must first call the Health Department to schedule an appointment.

  • The Health Department is also limiting the appointment-only services it provides.
    Only vital immunizations will be available to those who call ahead to discuss their immunization schedule and the urgency to get their vaccination at 816-513-6108.
  • Birth and death certificates will still be available, but again, people are required to call ahead. They will need to answer staff questions to ensure the need is time-sensitive and that they have all required documents at 816-513-6309.
  • The Sexual Health Clinic will continue to provide its essential services, but only by appointment. Call ahead at 816-513-6379 to speak with a nurse.
  • For further information on the Tuberculosis Clinic, people should call 816-513-6110.
  • The Health Department has closed its Travel Immunization Clinic, Child Immunization Clinic and the Immigration Clinic until further notice.

Visitors and other family members should not accompany the person seeking services unless they are a partner also needing services.

When making an appointment, the Health Department asks for understanding as our health and nursing staff will need to determine if the need for services is urgent or if it can wait until the COVID-19 stay-at-home order is lifted. Mayor Quinton Lucas will review the order before April 24 and decide it should be extended.

Clients with an appointment will be greeted at the entrance by health department staff to verify appointments and check each person’s temperature with a forehead thermometer. Anyone with a temperature above 100.3 will not be allowed in the building.

City and Committee Council meetings:

Stay updated on public meetings by subscribing to City Clerk's Office notifications.

Residents are encouraged to watch the public meetings online and submit public comments by email.

Some members of the City Council may attend standing Council Committees, Business and Legislative sessions meetings via teleconference or videoconference.

Those who wish to comment on proposed ordinances can email written testimony to publictestimony@kcmo.org. Comments received during the ordinance discussion will be read aloud by the City Clerk during the public comment period. Comments received after the ordinance discussion will be added to the public record by the Clerk.

City Planning and Development:

City Planning and Development offices are closed to the public on the 5th, 14th, 15th and 16th floors of City Hall until further notice. However, our services will still be available. 

As much of our staff is working remotely, and to abide by social distancing recommendations, we are only holding meetings with customers via phone and video/audio conferencing and not in-person.

Our field workers, including Inspections and Investigations, are continuing business as usual, but practicing social distancing and enhanced cleaning/sanitation procedures.

Please utilize CompassKC for planning and permitting services at this time. If you need assistance, please contact us at 816-513-1500.

We are taking these steps to protect the health and wellness of staff and customers and we appreciate your patience and understanding during this unpredictable time. 

KCPD:

All community events scheduled at KCPD department facilities have been suspended for at least 30 days. View the KCPD website and social media for further updates. If you have any questions, please reach out to your nearest patrol station.

Law:

Process servers:  While City Hall is closed to the public, process servers may make arrangements for service of lawsuits upon the City by sending an e-mail to law@kcmo.org or calling 816-665-6241. 

Collections Unit: Taxpayers may call or email our office if they would like to voluntarily make payments, pay their balance in full, or be set up on a payment plan. The Collections Unit can be reached at (816) 513-3105 or lawcollections@kcmo.org.

Municipal Court:

In a continuing effort to promote social distancing, Municipal Court will not allow public entry to the building past security.

  • The doors will remain open and the drop box just before security will be available for payments using a check or money order. However payments are encouraged to be made online or by mail.
  • Bonds can be posted at any KCPD patrol station 

Kansas City, Mo. Municipal Court is postponing hearings and trials through April 10 for all cases involving defendants who are not already in custody.

In support of the City’s efforts to prevent the spread of COVID-19 by limiting social contact, the KCMO Municipal Court is taking the following actions:

  • Court hearings starting March 16 through April 10 for defendants not in custody will be continued to a later date except for Domestic Violence Court, Drug Court, Mental Health Court and Veterans Treatment Court cases which will be held as scheduled.
  • New court dates for continued cases will be mailed to defendants at the address on file. If you have a pending case, you must keep your address updated with the court. To update your address, email court@kcmo.org or call 816-513-2700.
  • All walk-in dockets from March 16 through April 10 are cancelled.
  • Probationers can contact their probation officers for possible alternatives to in-person reporting. You may contact your probation officer directly or by email or call 816-513-2700. 
  • Victims and City witnesses should contact the City Prosecutor’s Office for information. You may contact the City Prosecutor’s office by email or by phone at 816-513-6750.
  • Municipal Court will remain open for business.
  • Payments are encouraged to be made online at kcmo.gov/court or by mail at P.O Box 219381, Kansas City, MO 64121-9381.

Stay updated on Municipal Court at kcmo.gov/court.

Neighborhoods and Housing Services:

In the wake of the coronavirus pandemic, the City’s Neighborhoods and Housing Services Department is making several changes in an effort to protect citizens and employees.

Here are the modifications by division:

  • Effective immediately, the Housing Division is closing its second floor offices at 4400 Blue Parkway to the public and suspending in-home inspections until further notice. Beginning Monday, March 23, a lock box will be placed on the first floor of 4400 for customers to leave paperwork and invoices. Independent contractors, working for the housing division, can suspend their current operations if they feel at-risk without penalty.
  • The Neighborhood Preservation Division, also located on the second floor of 4400 Blue Parkway, is conducting field inspections only and suspending in-person and face-to-face contact with citizens until further notice. Contractors are encouraged to submit bids via email to deirdre.mcclain@kcmo.org. Questions concerning bids and/or contracts can be directed to Deirdre McClain at (816) 513-8431.
  • The Land Bank, located on the first floor of 4400 Blue Parkway, has suspended office visits and placed property showings and compliance inspections on hold until further notice. Those interested in Land Bank properties or with questions are urged to go to the Land Bank website and click on the ‘Contact Us’ tab or call Land Bank at (816) 513-9020.
  • Animal Health and Public Safety, 2534 Prospect Ave., will continue responding to citizen calls, but will practice social distancing onsite. The office, however, will be closed so those requesting access to public records are urged to use the online form at www.kcmo.gov .
  • Regulated Industries, located inside the Century Towers building at 635 Woodland, is changing its hours of operation to noon to 4:30 p.m. effective Friday, March 20, 2020. Phones will be answered from 8 a.m. to 5 p.m.
  • Tow Services and Solid Waste Services are continuing business as usual, but continuing to emphasize social distancing and enhanced cleaning/sanitation procedures. Neighborhood clean-ups have been temporarily suspended. 

Parking:

Parking enforcement:
Police are temporarily ignoring timed zones (e.g. those marked "30-minute parking" or "2-hour parking") and parking meters. Parking Enforcement will primarily be focusing on safety-related violations, including blocked intersections, blocked fire hydrants, blocked driveways and handicapped parking. Although traffic is lighter, we will continue to enforce parking in marked rush hour traffic zones to keep traffic flowing from 7 to 9 a.m. and 4 to 6 p.m. to keep traffic flowing safely.

Parking Operations:
Additionally, please leave parking spaces near restaurants for short term parking for restaurant carry out or curb side pick-up. Use your hazard lights when carrying out food or during a curb side pick-up to indicate you are parking short term.

Parks and Recreation:

The health and wellness of our patrons and staff is always a top priority at Kansas City, Mo. Parks and Recreation. To follow the recent CDC’s (Centers for Disease Control and Prevention) guidelines and in accordance with its recommendation that large events and mass gatherings organizers (whether groups or individuals) cancel or postpone in-person events that consist of 10 people or more throughout the United States for the next eight weeks, KC Parks is implementing the following:

  • Playgrounds and courts are closed; parks and trails remain open with proper social distancing.
  • Effective March 17, all KC Parks Community Centers, Museums and the like will be closed to the public through April 4, 2020. Parks will remain open 5 a.m.-Midnight.
  • Spring Break Camp will continue as scheduled this week.
  • Events of more than 10 attendees will not be permitted In our parks/facilities until after May 15, 2020.

Membership, program, room rental and activity fees will be refunded. Please contact Parks for details.

Tax licenses and payments:

All tax and licensing can be done online through QuickTaxLearn more about Quick Tax.

KC Water:

KC Water has temporarily halted water shut-offs due to non-payment during this time to ensure all customers have access to water in their homes.

At KC Water, our highest priority is ensuring the health and safety of our
employees and our customers. As the number of COVID-19 cases continues to rise, we continue to implement changes in an effort to safeguard everyone’s health and well-being.

  • The Call Center is closing at 5:00 March 20th for deep cleaning. We expect it to reopen Monday.
  • Our Customer Lobby at 4800 E. 63rd Street will close to the public effective 5:00 p.m. Friday, March 20th and will remain closed until further notice. Customers are encouraged to take advantage of multiple self-service options available online at www.kcwater.us. Customers can go online to pay their bill, enroll in auto pay, set up a
    payment arrangement and start or stop service. Payments can also be made over the phone by calling 311 (816-513-1313) and selecting option 1. A payment drop box is available near the entrance at 4800 E. 63rd Street.
  • Field crews will continue to make all water, sewer, and stormwater main repairs. Water may have be shut off for a short time during these repairs, but they will work to minimize that time.
  • KC Water’s Household Hazardous Waste facility located at 4704 Deramus Avenue will close at 4:00 p.m. Saturday, March 21st. The facility will remain closed until further notice.
  • Beginning Monday, March 23rd, KC Water will make changes to work schedules to help reduce the number of employees in the office and some employees will work from home. Because of these changes customer response and resolution times may be affected. We also ask customers with non-emergency questions to delay calling.