The City of KCMO's Human Relations Department welcomes Rachel "Rio" Cervantes-Reed to their staff as Senior Human Relations Specialist-Ombudsman.

In this role, Rio will work with the Minority/Women/Disadvantaged-owned Business Enterprises Division handling disputes and compliance concerns from contractors, developers and various stakeholders on KCMO's construction and statutory agency projects. She will also be representing the department at governmental, community and civic engagements, among additional duties.

Rio is a graduate of Washburn University of Topeka. Rio’s public service started with the City of Topeka Human Relations Commission, where she worked as a Compliance Contract Inspector and ADA community liaison. She became a HUD-certified Fair Housing Investigator and later became the director of Human Relations. After the Topeka City Council took action to abolish the department, Rio worked in marketing and public relations before moving to Kansas City to be closer to family. She was with the Human Resources team at JE Dunn Construction before joining the City of KCMO.

Rio enjoys living in downtown Kansas City with her husband, where they can often be seen visiting restaurant and bar patios and dog parks with their miniature poodle, Prince, or walking to the Alamo Drafthouse Cinema to catch a movie.

Our office addresses:

We Support Fairness and Equality

Civil Rights Discrimination, MWDBE, SBE, Section 3, SLBE, and Prevailing Wage compliance ensures that good-faith efforts will be made to treat certification applicants, complainants, contractors, employees, respondents, and workers fairly and equally on certifications, discrimination complaints, and public contracts, without regard to their race, color, sex, religion, national origin or ancestry, disability, sexual orientation, gender identity or age. Our department continues to support complainants who file employment and public accommodation complaints to ensure we are protecting KCMO citizens against discrimination.

Learn more about our programs via the Minority / Women Business Enterprise Annual Reports:

Fostering Growth & Development

We strive to meet the needs of our communities with fair practices and incentive programs that ensure opportunities for minority, women and disadvantaged-owned businesses and small local business enterprises.

Check out the Job Opportunities at the KCI Airport.

Ready to take your business to the next level? Apply for an MWDBE, ACDBE, and SLBE certification.

Online Resources

Additional Information

KC Streetcar Title VI
KCMO operates the Streetcar Programs and services without regard to race, color, and national origin by Title VI of the Civil Rights Act.

Public Notice to Beneficiaries of Title VI of Rights

To file a discrimination complaint regarding the KC Streetcar, please call (816) 513-1836, (TTY: 711), email hldmwbe@kcmo.org, or visit our office at City Hall, Human Relations Department, 414 E. 12th St., 4th Floor East, Kansas City, MO 64106.

Title VI Complaint Procedures and Forms

Or a complainant may file their discrimination complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

Title VI Limited English Proficiency (LEP) Plan

The City of Kansas City, Missouri has a Limited English Proficiency (LEP) Plan that is available free of charge.

Learn more about Title VI LEP Plan:

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