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Customer Service Bill of Rights, Disparity Study Report and Performance Measurement Reports

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Customer Service Bill of Rights

When you meet with a representative of the Human Relations Office there are certain basic ways you should expect to be treated. If you feel that your experience does not meet this standard, please let us know. We will do our best to fix the situation. We want you to know that we value you as a customer.

You should expect:

  • A safe, clean and welcoming environment
  • Professional, courteous and helpful treatment
  • Acknowledgement of your request by next working day
  • Referral to another agency, if we cannot help
  • An interpreter if needed
  • Confidentiality
  • Clear, complete and knowledgeable information
  • Timely and interactive resolutions
  • Thorough explanations

City of Kansas City, Mo.’s 2017 Disparity Study

The 2017 Disparity Study examined whether a disparity existed in the City’s contracting and procurement processes, and examined how minority- and women-owned businesses have received opportunities to participate in public contracts. Colette Holt & Associates was retained by the City to perform the study. The agencies that were part of the Study consortium consisted of City of Kansas City, Mo., Kansas City Area Transportation Authority, Jackson County, Mo., and the Kansas City, Mo. Public Schools.

The City of Kansas City, Mo.’s M/WBE program was established in 1996 to encourage the utilization of small business enterprises owned and controlled by minority, women, and disadvantaged individuals on City contracts. In 2006, the City commissioned a Second Generation Disparity Study that forms the basis of the current M/WBE program. As a follow-up to the 2006 Disparity Study, the City of Kansas City, Mo. commissioned a new Study in 2015. The findings of the Study strongly suggested that minorities and women continue to suffer discriminatory barriers to full and fair access to City contracts. The Study results fully supported the City’s continuing interest in implementing its race- and gender-conscious Minority- and Women-Owned Business Enterprise Programs.

Read the KCMO Disparity Study 2017.

The Human Relations Department (HRD) monitors City contracts tracking Minority / Women Business Enterprise (M/WBE), Small Local Business Enterprise Program (SLBE), construction workforce, prevailing wage, and Section 3 participation.

HRD Performance Measurement Reports

Fiscal Year 2018-19

This report shows the accumulative Quarterly Construction Workforce Hours worked by minority and females for the fiscal year.

Fiscal Year 2017-18

Fiscal Year 2016-17

Fiscal Year 2015-16

Fiscal Year 2014-15

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