We could not pick up this item because of the reason(s) below:

Overweight/Oversized:

Exceeds weight limit - each tagged trash bag must weigh less than 40 lbs. each.

Extra bags outside of cart:

1. Had more than 2 tagged bags outside of trash cart
2. No pre-paid tags on extra bags

Contaminated/Unacceptable:

1. Tagged trash bags must be accompanied by Kansas City issued trash cart for collection
2. Trash container unacceptable, trash must be placed in Kansas City issued trash cart for collection.
3. All trash must be bagged.
4. Trash carts must be clean.

Prohibited:

Trash mixed with glass, yard waste, stones, rocks, tires, masonry, medical waste, construction debris, bulky items, etc.

Overflowing:

All trash carts lids must be fully closed.

For more information, within 1 business day of your collection day, call 311 or visit the 311 webpage.

Click here for more information on trash pickup.

We could not pick up this item because of the reason(s) below:

Contamination/Unacceptable:

1. Plastic bags and/or recycling in plastic bags
2. Glass
3. Styrofoam
4. Boxes with food
5. Household hazardous waste
6. Other non-recyclables
7. Trash

Overweight:

Recycling container contents exceeds weight limit of 40 lbs.

For more information, within 1 business day of your collection day, call 311 or visit the 311 webpage.

Click here for more details on recycling.

We could not pick up this item because of the reason(s) below:

Overweight/Oversized:

1. Excess weight limit - bulky items cannot weigh more than 500 lbs.

2. Excess - more than 15 items.

Blocked:

Objects blocking items; for example, parked vehicle construction, etc.

Appliance Violation:

1. Appliance not cleaned. No mold can be present.
2. Appliance not emptied.

Obstructed:

1. Improper set out - Cannot be set by fence, under power line, under tree, etc.
2. Bulky not set at the curbside and is out of reach.

Contamination/Unacceptable:

Bulky items mixed with trash and/or bags.

Prohibited:

1. Paint cans and/or paint buckets

2. Gas-filled machinery

3. Yard waste

4. Tires

5. Auto parts

6. Loose building material (unbound board/lumber)

7. Masonry

8. Household hazardous waste

9. Other

For more information, within 1 business day of your collection day, call 311 or visit the 311 webpage.

Click for more details on bulky item pickup.

We could not pick up this item because of the reason(s) below:

Overweight/Oversized:

1. Exceeds weight limit, sacks and bundles cannot weigh more than 40 lbs. each.
2. Branches must not be more than 3 inches in diameter
3. Bundles of branches must not be more than 2 feet in diameter and not more than 4 feet long.

Extra:

Exceeds weight limit, each trash bag must weigh less than 40 lbs., including those with trash bag

Prohibited:

1. Bundles must not be tied with wire or plastic tape.
2. Leaf and brush mixed with grass clippings or trash

Contaminated/Unacceptable:

1. Leaf and brush container unacceptable. Only paper lawn debris sacks. No plastic bags.
2. Improper set out. All branches must be bundled.

Blocked:

Objects blocking items; for example, parked vehicles, construction, etc.

Out of Reach:

Leaf and brush not set at the curbside.

For more information, within 1 business day of your collection day, call 311 or visit the 311 webpage.

Click here for more information on leaf & brush.