AlertKC is Kansas City, Missouri’s text messaging system. It is part of the Everbridge texting system. The Everbridge system allows us to better tailor what info you receive based on the types of information you – the resident -- want.
What is Everbridge?
Everbridge is a Community Information Service dedicated to helping you stay connected to the information that matters most to you, depending on your physical location. The service is built on the most secure, reliable and high-speed distribution platform, ensuring that you receive trusted and immediate, geographically relevant information. Information is immediately available over your cell phone by text message, by email and over the Web. Your account can be customized so you receive the information that matters most to you. Whether it is where you live, work, or have friends or family throughout the country, the information is immediately available to you.
How do I subscribe to AlertKC?
Download the Everbridge app (App Store | Google Play). Subscribing allows you to narrow your location to a specific address or intersection; provide an email address; and select what information you want to receive from KCMO.
What messages would I receive through AlertKC?
Only approved messages from the City of KCMO are sent via the KCMO AlertKC system.
Types of messages may include:
Weather notifications
Emergency/disaster information
Water main breaks
Community events
Can anyone track my location by using the system?
No. AlertKC/Everbridge does not track users. See Everbridge’s Privacy Policy for more details.
Can I enter multiple addresses?
When you subscribe you can select multiple addresses.
Can I use the system while traveling outside the United States?
If you can access your email or the Internet, you can access AlertKC messages anywhere in the world. You will also receive messages on your mobile device while overseas. Some mobile provider plans charge extra for overseas text messages; you may want to log in and change your preferences prior to international travel.
Can I register with an international telephone number?
No. Currently the service is only available with United States phone numbers.
How many SMS (text) messages will I receive in a month?
This will vary depending on the number of notifications published. The service is simple to change SMS (Text) and email options.
How do I know an SMS (text) message I received is real?
AlertKC, via the Everbridge company, goes through an extensive identity certification and authentication process before authorizing any agency or organization to publish information into the service.
Can I respond to a message?
No. However, if you wish to share a crime tip or information with the agency that sent you the message, contact details can be found by accessing the alert online.
What if I forgot my password?
Look for “Forgot My Password” link on the Everbridge login page. Click on it and enter your email address. A new password will be sent to you immediately.
How do I change my password?
Log in to Everbridge and click “Account.” On the “Account” page, click on “Change My Password” and follow the instructions.
Log in at Everbridge and click “Delete my account.” There you can adjust which messages you receive and on which device(s) you receive them. You also have the option to eliminate all text messages under the “Account” tab. Should you wish to completely unsubscribe, simply send an email stating your desire to do so. You will be encouraged to review your settings prior to discontinuing service. Even after unsubscribing, you can still view AlertKC information in real-time by visiting Everbridge.
