AlertKC (Nixle) Frequently Asked Questions (FAQ)

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  • What is AlertKC and do I need to resubscribe?

    AlertKC is the new brand name for Kansas City, Missouri’s Nixle messaging system. It is still Nixle, and those who are already subscribed to Nixle to receive alerts, advisories, and community messages from KCMO will continue to do so.

  • What is Nixle?

    Nixle is a Community Information Service dedicated to helping you stay connected to the information that matters most to you, depending on your physical location. You stay connected to your local police department, your children’s schools, your local community agencies and organizations, and the important information from other locations throughout the country that are relevant to you. Our service is built on the most secure, reliable and high-speed distribution platform, ensuring that you receive trusted and immediate, geographically relevant information. Information is immediately available over your cell phone by text message, by email and over the Web. Your account can be customized so you receive the information that matters most to you. Whether it is where you live, work, or have friends or family throughout the country, the information is immediately available to you over your mobile phone, email and computer.

  • What messages would I receive through AlertKC?

    Only authenticated agencies and community organizations can securely publish information. There are three types of messages:

    Alerts will be available for urgent matters that could adversely affect life and property, such as severe weather (i.e. tornadoes, thunderstorms, hail, etc.), police and fire activity, boil orders, and health pandemics.

    Advisories will be sent to residents in a specific geographic area regarding: water main breaks, wastewater overflows, major road closures, snow ordinances, food establishment closures, substantial food/drug recall, and unscheduled City office closures.

    Community messages are neighborhood notifications sent via email. Examples include: scheduled trash delays, City-sponsored events, back-to-school vaccination clinics, food handler class announcements, etc.

  • How does registration work?

    You may register by texting your zip code to 888777 or by visiting nixle.com. Registering online will allow you to: narrow your location down to a specific address or intersection; provide an email address; and select which agencies from whom you wish to receive notifications. You may also add as many locations as you would like at no cost.

  • Can anyone track my location by using the system?

    No. AlertKC/Nixle does not track users. See Nixle’s Privacy Policy for more details.
  • Can I enter multiple addresses?

    You initially enter one address to begin the registration process. Once registered, you can click on “Locations” and add as many additional addresses (locations) as you would like at no cost.

  • Can I use the system while traveling outside the United States?

    If you can access your email or the Internet, you can access AlertKC messages anywhere in the world. You will also receive messages on your mobile device while overseas. Some mobile provider plans charge extra for overseas text messages; you may want to log in and change your preferences prior to international travel.

  • Can I register with an international telephone number?

    No. Currently the service is only available with United States phone numbers.

  • How many SMS (text) messages will I receive in a month?

    This will vary depending on the number of notifications published. The service is simple to change SMS (Text) and email options.

  • How do I know an SMS (text) message I received is real?

    AlertKC, via the Nixle company, goes through an extensive identity certification and authentication process before authorizing any agency or organization to publish information into the service.

  • Can I respond to a message?

    No. However, if you wish to share a crime tip or information with the agency that sent you the message, contact details can be found by accessing the alert online.

  • What if I forgot my password?

    Go to nixle.com. Look for “Forgot My Password”. Click on it and enter your email address. A new password will be sent to you immediately.

  • How do I change my password?

    Log in to nixle.com and click “Account.” On the “Account” page, click on “Change My Password” and follow the instructions.

  • Who do I contact for consumer support?

    Please send all consumer support questions to: support@nixle.com. Please send all general inquiries to info@nixle.com.

  • How do I unsubscribe?

    Log in at nixle.com and click “Settings.” There you can adjust which messages you receive and on which device(s) you receive them. You also have the option to eliminate all text messages under the “Account” tab. Should you wish to completely unsubscribe, simply send an email to support@nixle.com stating your desire to do so. You will be encouraged to review your settings prior to discontinuing service. Even after unsubscribing, you can still view AlertKC information in real-time by visiting nixle.com.